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Shipping Policy

Thank you for visiting and shopping at www.sambalbelacan.com.my / www.sambalbelacan.com . Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Orders are usually shipped on the next Monday.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your orders are inclusive for West Malaysia.

For any delivery to East Malaysia, it will be based on: First 1kg, RM15 and RM15 for every additional KG.

For any delivery to out of Malaysia, it will be based on: First 1kg, RM200 and RM200 for every additional KG.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.sambalbelacan.com.my / www.sambalbelacan.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.sambalbelacan.com.my / www.sambalbelacan.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipment processing  time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Orders are usually shipped on the next Monday.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

For any delivery to out of Malaysia, it will be based on: First 1kg, RM200 and RM200 for every additional KG.

Shipment's time of arrival is highly dependent on the courier service and the targeted country.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.sambalbelacan.com.my / www.sambalbelacan.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.sambalbelacan.com.my / www.sambalbelacan.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.